Coverage of Warranty
To submit a claim covered under this warranty, the original proof of purchase or copy must be provided. Please email all documents to Info@CaptivatingKitchensByME.com
Captivating Kitchens By M.E. LLC is pleased to provide the following limited warranty on all cabinets imported to and assembled and sold in the United States and Canada by Captivating Kitchens By M.E. LLC. This warranty does not cover cabinets sold or shipped outside of the United States and Canada. This limited warranty is subject to all limitations, exclusions, disclaimers and procedures set forth herein. Captivating Kitchens By M.E. LLC warrants to the original purchasing consumer that all cabinets purchased from Captivating Kitchens By M.E. LLC will be free from all defects in material and workmanship in accordance with the Captivating Kitchens By M.E. LLC quality standards sheet under normal residential use for 5 years from the date of the original purchase or as long as the original purchasing consumer owns the home in which such cabinets are installed, whichever is less. This warranty is non transferable to subsequent owners of the home.
If any portion of your installation should fail with respect to this warranty, Captivating Kitchens By M.E. LLC will separately warrant that all of its work substantially conforms to the manufacturer’s recommendations and follows industry standards and quality guidelines and that, upon notice from customer, it will correct any faults related to defective workmanship or mis-application of the product at no additional cost to the customer. If the warranty work requires the replacement of a product that is no longer available, the customer agrees to accept a reasonable product match. Warranty on the installation expires 1 year from the date of the initial installation.
This warranty shall become void if the cabinets, cabinetwork, drawer slides or hinges are modified from its original form, improperly installed or damaged prior to or during the installation, or used in any way other than for residential purposes. This warranty covers only parts and materials of the cabinets as supplied by Captivating Kitchens By M.E. LLC. This warranty does not cover any products used or installed in connection with cabinets, such as gas or electric appliances, countertops, or plumbing fixtures. This warranty does not apply to products installed in locations that do not maintain year-round environmental controls. This warranty shall not apply to damages caused by transportation, storage, dirt, chemicals, exposure to moisture, humidity or excessive heat or cold, nor does it cover defects arising from normal wear and tear, misuse, neglect, accidents, alterations, improper use or failure to maintain properly, house settling, or acts of God. No installer, retailer, distributor, agent or employee of Captivating Kitchens By M.E. LLC has the authority to alter the obligations or limitations in this warranty.
Limitations on Installation Warranty
Damage related to subsequent alterations, misuse or abuse of the covered items by any person other than the independent contractor. Damage resulting from fires, storms, electrical malfunctions, accidents, floods, sub-grade moisture conditions, leaks or acts of God. Damage related to customer’s failure to observe any instructions from the independent contractor and/or requirements of the manufacturer with respect to the product, including without limitation failure to control humidity and temperature levels within the home;
If a defect does occur within the terms and conditions of this warranty such defective part will be repaired or replaced by Captivating Kitchens By M.E. LLC at its sole discretion. Captivating Kitchens By M.E. LLC will not provide or pay for the cost of removal of defective product, transportation of defective, repaired or replaced product or installation of repaired or replaced product. Captivating Kitchens By M.E. LLC will not be responsible for any shipping damages to the defective, replaced or repaired product. If defective item has been discontinued or is not available at the time, Captivating Kitchens By M.E. LLC reserves the right to replace the item with the most similar item available in Captivating Kitchens By M.E. LLC inventory at that time. Captivating Kitchens By M.E. LLC cannot guarantee that the finish of any replacement will exactly match the finish and appearance of the defective item due to the natural aging process of the wood and finishes of the cabinets. Captivating Kitchens By M.E. LLC may require at its discretion that the costumer submit a clear photo, or that a company representative view the item being claimed before honoring this warranty.
The following is a brief recap of some of the characteristics of the wood and finishes on the cabinets you are about to purchase. Please read them carefully. If some of these characteristics concern you, please choose something else. We bring these characteristics to your attention so you will realize that Captivating Kitchens By M.E. LLC will not be held responsible for these variations in your cabinetry. It is important to note that wood products claimed as defective are most often the result of atmospheric conditions such as excess moisture and humidity. Captivating Kitchens By M.E. LLC strongly recommends testing the intended location of the products for such conditions prior to installation.
WOOD AND COLOR VARIATIONS: Wood is a product of nature, and since no two trees are alike, cabinets may vary in color, texture and grain. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, pinholes and knots are not considered defects. Color variations in cabinets are also a natural occurrence due to species, age, character of cabinets, and exposure to UV light and sunlight. For these reasons, new and/or replacement cabinets may not match display samples and/or existing cabinets. This may result in overall color variations, but is not considered a defect.
WOOD DOORS: Wood by nature will undergo expansion and contraction movements year after year as it compensates and adjusts to ever changing atmospheric humidity and temperature conditions. It is very common for center panels on doors to shrink, expand or move during these transitions. Typically, the panel will return to its normal position within a year once
it has adjusted to seasonal changes. It is for these same reasons that it is very common for doors to warp during these periods. Doors that are warped up to 1’4” are not considered defective. Note: It is advisable to check if the door was properly installed, since doors that appear warped are very often the result of improper installation.
PAINTED FINISHES: Birch is a non-porous, smooth grained wood. Additionally, wood by nature undergoes periods of expansion and contraction while it adjusts to atmospheric conditions mentioned above. As such, finish stress lines may become visible on painted cabinets especially at the joints. Any such occurrence is not considered a defect.
GLAZED FINISHES: A glazed finish by character is an uneven finish. Some edges and profiles will have heavier hang up than others and glazing may vary cabinet to cabinet, door to drawer and item to item. This may result in overall color variations but is not considered a defect.